1 reviews | Active since Oct 2010
Damaged parcel.
Waybill no: UARTLP86. On 05th December, 2024, I received a computer case with a glass side panel. Said glass panel was totally shattered into small bits upon arrival. Things to note: 1: The seller obviously did not ship the item with a shattered glass side panel. 2: I opened the box with your delivery driver in attendance, so obviously I did not shatter the glass side panel. So the ONLY conclusion can be that the shattering of the glass side panel happened sometime AFTER collection of the package and BEFORE delivery of the package. I have tried contacting a MR Shaun Eksteen, the so-called "Operations Manager" but received NO response whatsoever. A response and an acceptable resolution is immediately DEMANDED. This is disgusting, pathetic service by RAM and Bob Go.
Thank you for sharing your feedback and bringing this matter to our attention. We sincerely regret the frustration caused by this situation and understand how disappointing it must be to receive a damaged item.
We have already advised the merchant to reach out to you directly to resolve this matter. We encourage you to contact the merchant as well, as they are in the best position to assist you with a resolution for this issue.
We appreciate your understanding and regret the inconvenience caused. If you have any further concerns, please don’t hesitate to reach out to us.
Bob Go Team.
Thank you for sharing your feedback and bringing this matter to our attention. We sincerely regret the frustration caused by this situation and understand how disappointing it must be to receive a damaged item.
We have already advised the merchant to reach out to you directly to resolve this matter. We encourage you to contact the merchant as well, as they are in the best position to assist you with a resolution for this issue.
We appreciate your understanding and regret the inconvenience caused. If you have any further concerns, please don’t hesitate to reach out to us.
Bob Go Team.
Secondly, it was YOUR courier service that damaged the item, not the "merchant". How on earth can you now transfer the responsibility to someone else?? This is a pathetic response, worthy of nothing but utter disdain.
Secondly, it was YOUR courier service that damaged the item, not the "merchant". How on earth can you now transfer the responsibility to someone else?? This is a pathetic response, worthy of nothing but utter disdain.