1 reviews | Active since May 2025
Bobgo is seriously disappointing.
On 21 February 2025 I paid Bobgo to pick up my art for a comitted and theme spesific exhibition at a renowned gallery in Pretoria. The option I chose was, because that option said that the work would be picked up the same day. This did not happen. In fact it did not happen for 5 days. I'm in the Western Cape. By this time I already missed the normal artist submission deadline.
The gallery was kind and said they would take my work in late, but we were now panicking as we were nearing the opening of the exhibition.
Both the gallery and myself were tracking the parcel and it said in transit. So the gallery stayed after hours to receive the package and it was a no show from Bobgo.
So she contacted me and I contacted them. They said the work is still in Cape Town!! Bear in mind it's a THEME spesific exhibition and that I created 20 works on the theme. I invested the time, material and framing to get an income from the show. After contacting Bobgo they said that it would be delivered either the day before the exhibition or the 3rd of March. 3 days after the exhibition.
I was already completely embarrassed. I told them that if it didn't leave with the earlier shipment then it's pointless as it is too late. Bobgo gave me the impression that they are pushing for the earlier shipment.
Then they didn't do it, I couldn't get any more response from the ticket nr I was communicating with. They send my work ANYWAYS, but late. Thus now commiting me to more courier costs.
When the work arrived at the gallery it was damaged.
Whilst communicating with Bobgo I've been treated so bad. They refused to take ANY libility. But are prepared to refund me the costs that they send my works, when they shouldn't have. Service delivery failure. Of course this is so unfair as I still have to get my works back and then there is the damage.
A few days ago I asked them if instead of the refund, if they cant just bring my work back. Since then I've only been dealing with deflection. Until I contacted one of the people that I dealt with when I started. Who by the way are also treating me like as if it was resolved when I only actually got a real answer AFTER I contacted him. They are NOT prepared to bring my work back instead of refunding and I have to wait for up to 18 weeks before I can be refunded. I have had a lifetime career in the arts. Sending works all over locally and also all over the world. I've never had such problematic, damaging and rude service. Conceptually it's a good idea, but they need to learn that clients are important. I think they are all about serving themselves financially and that's why they send my works anyways. Because it meant more money. Are they investing my money to make money while I wait? It's the 7 th of May 2025 now and I still dont have my work or money.
Thank you so much for taking the time to share your experience. We deeply regret the frustration and distress this situation has caused, especially given the importance of your work. We understand that sending your art safely and on time is crucial, and we are genuinely sorry that this did not happen as expected.
We want to assure you that we take these matters very seriously. Regarding the delay, courier collections and deliveries are subject to their scheduling and routing capabilities, and while we do everything we can to facilitate smooth transactions, there are times when delays occur outside of our direct control. That said, we recognise that communication and timely updates are essential, and we are actively working to improve that experience for our clients.
As for the damage to your work, we completely understand how upsetting that must be. Bob Go operates in accordance with the courier’s handling and insurance policies, which dictate the process for claims on damaged items of a certain nature.
We also hear your concern about the refund process and the time frame associated with it. We have expedited this process and are happy to confirm that the shipping reimbur*****t has been actioned on your account. You should see the funds reflected shortly.
We value you as a client and are here to make things right.
Thank you so much for taking the time to share your experience. We deeply regret the frustration and distress this situation has caused, especially given the importance of your work. We understand that sending your art safely and on time is crucial, and we are genuinely sorry that this did not happen as expected.
We want to assure you that we take these matters very seriously. Regarding the delay, courier collections and deliveries are subject to their scheduling and routing capabilities, and while we do everything we can to facilitate smooth transactions, there are times when delays occur outside of our direct control. That said, we recognise that communication and timely updates are essential, and we are actively working to improve that experience for our clients.
As for the damage to your work, we completely understand how upsetting that must be. Bob Go operates in accordance with the courier’s handling and insurance policies, which dictate the process for claims on damaged items of a certain nature.
We also hear your concern about the refund process and the time frame associated with it. We have expedited this process and are happy to confirm that the shipping reimbur*****t has been actioned on your account. You should see the funds reflected shortly.
We value you as a client and are here to make things right.