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channette C
1 reviews | Active since Mar 2010
02 Dec 2024, 16:25
BOB GO THE WORST COURIER EVER
UAE96G46 this was booked on the 29th at13h19 till now it is 16h06 on 2 December 2024 still has not been collected.
Have called twice once this morning and spoke to ntombi and then again this afternoon and spoke to jennifer who both promised me that this parcel will be in my hands by 17h00 today.
This is for a corporate function tomorrow which I still have to brand. This is not the first time I have had this happen to me from your company.
I will be placing this same message on all the social media with the screen shots of your booking times etc and the promises made of a service which once again you cannot deliver.
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Replies (1)
Bob Go powered by Bob Group's replyOfficial
06 Dec 2024, 12:57Hi Channette,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.
We acknowledge the delays with this shipment and understand the frustration it has caused, especially given the urgency of your parcel. While the parcel has since been delivered, we deeply regret the inconvenience this experience has created for your plans.
We are reviewing the handling of this shipment, including the commitments made during your calls, to ensure we improve communication and service reliability moving forward.
Your feedback is critical in helping us address these challenges, and we truly appreciate your patience.
Should you have any further concerns, please don’t hesitate to reach out directly
Bob Go Team.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.
We acknowledge the delays with this shipment and understand the frustration it has caused, especially given the urgency of your parcel. While the parcel has since been delivered, we deeply regret the inconvenience this experience has created for your plans.
We are reviewing the handling of this shipment, including the commitments made during your calls, to ensure we improve communication and service reliability moving forward.
Your feedback is critical in helping us address these challenges, and we truly appreciate your patience.
Should you have any further concerns, please don’t hesitate to reach out directly
Bob Go Team.
Bob Go powered by Bob Group's reply06 Dec 2024, 12:57
Official
Hi Channette,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.
We acknowledge the delays with this shipment and understand the frustration it has caused, especially given the urgency of your parcel. While the parcel has since been delivered, we deeply regret the inconvenience this experience has created for your plans.
We are reviewing the handling of this shipment, including the commitments made during your calls, to ensure we improve communication and service reliability moving forward.
Your feedback is critical in helping us address these challenges, and we truly appreciate your patience.
Should you have any further concerns, please don’t hesitate to reach out directly
Bob Go Team.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.
We acknowledge the delays with this shipment and understand the frustration it has caused, especially given the urgency of your parcel. While the parcel has since been delivered, we deeply regret the inconvenience this experience has created for your plans.
We are reviewing the handling of this shipment, including the commitments made during your calls, to ensure we improve communication and service reliability moving forward.
Your feedback is critical in helping us address these challenges, and we truly appreciate your patience.
Should you have any further concerns, please don’t hesitate to reach out directly
Bob Go Team.