iA
ilaam A
1 reviews | Active since Oct 2012
22 Dec 2025, 00:26
Bob Go should be Bob NO!!
I would give this company zero stars if I could.They failed to deliver ontime and to date have still given me no valid reason why I haven't received my parcel to date.
It was due 15th December and 7days later still no justification for the delay or when the new expected arrival date would be.
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Replies (1)
Bob Go powered by Bob Group's replyOfficial
22 Dec 2025, 11:29Hi Ilaam
Thank you for taking the time to share your experience, and I’m really sorry for the frustration this delay has caused.
I would like to clarify that Bob Go is not a courier company. We are a shipping platform that connects merchants with courier partners and manages the booking, tracking, and support process on their behalf. That said, we absolutely understand that this distinction doesn’t make the delay any less frustrating from your side.
I can see that you have already reached out to our support team, and they have escalated the matter directly with the courier to request detailed feedback and an updated delivery timeline. We are currently awaiting their response and will be in touch with you as soon as we receive confirmation.
Thank you for your patience while we follow up with the courier. Our team is actively working to get you clarity and an update as quickly as possible.
Thank you for taking the time to share your experience, and I’m really sorry for the frustration this delay has caused.
I would like to clarify that Bob Go is not a courier company. We are a shipping platform that connects merchants with courier partners and manages the booking, tracking, and support process on their behalf. That said, we absolutely understand that this distinction doesn’t make the delay any less frustrating from your side.
I can see that you have already reached out to our support team, and they have escalated the matter directly with the courier to request detailed feedback and an updated delivery timeline. We are currently awaiting their response and will be in touch with you as soon as we receive confirmation.
Thank you for your patience while we follow up with the courier. Our team is actively working to get you clarity and an update as quickly as possible.
Bob Go powered by Bob Group's reply22 Dec 2025, 11:29
Official
Hi Ilaam
Thank you for taking the time to share your experience, and I’m really sorry for the frustration this delay has caused.
I would like to clarify that Bob Go is not a courier company. We are a shipping platform that connects merchants with courier partners and manages the booking, tracking, and support process on their behalf. That said, we absolutely understand that this distinction doesn’t make the delay any less frustrating from your side.
I can see that you have already reached out to our support team, and they have escalated the matter directly with the courier to request detailed feedback and an updated delivery timeline. We are currently awaiting their response and will be in touch with you as soon as we receive confirmation.
Thank you for your patience while we follow up with the courier. Our team is actively working to get you clarity and an update as quickly as possible.
Thank you for taking the time to share your experience, and I’m really sorry for the frustration this delay has caused.
I would like to clarify that Bob Go is not a courier company. We are a shipping platform that connects merchants with courier partners and manages the booking, tracking, and support process on their behalf. That said, we absolutely understand that this distinction doesn’t make the delay any less frustrating from your side.
I can see that you have already reached out to our support team, and they have escalated the matter directly with the courier to request detailed feedback and an updated delivery timeline. We are currently awaiting their response and will be in touch with you as soon as we receive confirmation.
Thank you for your patience while we follow up with the courier. Our team is actively working to get you clarity and an update as quickly as possible.