Bob go pathetic

Pathetic Customer Service

We placed an online order with Esqyures last week. Wednesday delivery was to take place on Monday, we were contacted by the courier driver on Friday around stating he was outside the residential address. When I called him to advise that the helper was on her way back with the children, I was told he was in Boksburg 3 mins after his call, I asked when he could deliver again he rep**** remind me on Monday, I was becoming increasingly annoyed.

On Monday I send an email to Bob Go courier company requesting that the parcel be delivered before 12am or after 3pm there was not response, I kept tracking my order, at 1 35 a call was received at 13 45 adving they where there to deliver, the courier company employee advises they cannot schedule a delivery time. This is appalling service, the status remains the same from Friday just the date changes. The jersey was ordered simply because we could not get to the store in the week and my son is in need of the jersey we paid R150 delivery with no delivery , I have emailed the retailer there has been no response I have once again emailed the courier company no response, I am now beyond annoyed with Bob Go and Esquires for not taking my complaint seriously.