WN
Wayne N
1 reviews | Active since Mar 2009
09 Dec 2024, 09:28
Absolutely ludicrous, uAfrica!
Internet Express is experiencing a backlog with parcels delayed for more than a week and no tracking updates. Yet, instead of addressing this, you’ve reinstated them to take on more parcels—adding to the chaos.
uAfrica, you promote yourselves as a “smart shipping and order management solution for South African eCommerce businesses,” but where is the support? You’re quick to take payments, but slow to provide assistance.
I am still waiting for a call. Please contact me urgently on *** to resolve this matter.
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Bob Go powered by Bob Group's replyOfficial
10 Dec 2024, 16:59Good Day Wayne,
Thank you for your feedback and for raising your concerns. We sincerely apologize for the delays caused by the current backlog with Internet Express and understand the frustration this has caused.
We want to assure you that we have been in contact and are actively escalating your issues to ensure that they are addressed as a priority. The high volumes during this busy season have presented challenges, but we are working closely with Internet Express and other courier partners to expedite deliveries and improve communication.
Thank you for your patience, and we are committed to providing further updates as soon as possible.
Please don’t hesitate to reach out if you have any additional concerns.
Bob Go Team
Thank you for your feedback and for raising your concerns. We sincerely apologize for the delays caused by the current backlog with Internet Express and understand the frustration this has caused.
We want to assure you that we have been in contact and are actively escalating your issues to ensure that they are addressed as a priority. The high volumes during this busy season have presented challenges, but we are working closely with Internet Express and other courier partners to expedite deliveries and improve communication.
Thank you for your patience, and we are committed to providing further updates as soon as possible.
Please don’t hesitate to reach out if you have any additional concerns.
Bob Go Team
Bob Go powered by Bob Group's reply10 Dec 2024, 16:59
Official
Good Day Wayne,
Thank you for your feedback and for raising your concerns. We sincerely apologize for the delays caused by the current backlog with Internet Express and understand the frustration this has caused.
We want to assure you that we have been in contact and are actively escalating your issues to ensure that they are addressed as a priority. The high volumes during this busy season have presented challenges, but we are working closely with Internet Express and other courier partners to expedite deliveries and improve communication.
Thank you for your patience, and we are committed to providing further updates as soon as possible.
Please don’t hesitate to reach out if you have any additional concerns.
Bob Go Team
Thank you for your feedback and for raising your concerns. We sincerely apologize for the delays caused by the current backlog with Internet Express and understand the frustration this has caused.
We want to assure you that we have been in contact and are actively escalating your issues to ensure that they are addressed as a priority. The high volumes during this busy season have presented challenges, but we are working closely with Internet Express and other courier partners to expedite deliveries and improve communication.
Thank you for your patience, and we are committed to providing further updates as soon as possible.
Please don’t hesitate to reach out if you have any additional concerns.
Bob Go Team