10 Days of Silence – No Feedback or Accountability from Bob Go and Fastway

10 DAYS OF SILENCE – SHOCKING CUSTOMER SERVICE FROM BOB GO AND FASTWAY

Ten days ago, Fastway collected a parcel that was booked through Bob Go.

For the past 10 days, we have repeatedly requested feedback via *** regarding this parcel, yet our enquiries have been ignored.

What makes this even more frustrating is that both myself, as the sender, and the recipient have been trying to obtain answers, with absolutely no meaningful communication from either Bob Go or Fastway.

As a business owner, I understand that delays and logistical problems can happen. What I cannot understand or accept is the complete lack of communication.

Communication is key to customer service. Customers should not have to spend 10 days chasing companies simply to find out where a parcel is or what is happening with their delivery.

Bob Go accepted the booking, and Fastway collected the parcel. Surely between these two companies, someone should be taking responsibility and providing answers?

Ignoring customers does not make a problem disappear. It simply destroys trust in your service.

After 10 days of frustration, I am now publicly asking:

Where is our parcel, why has nobody provided proper feedback, and who is going to take responsibility for resolving this?

Extremely disappointing service from both Bob Go and Fastway.