Shoddy Customer Service

I emailed two queries regarding the non-availability of Pamper Mince via their website The automatic email response was as follows "Please complete the form, and a pet-friendly customer support agent will get working on your request" This never happened and I emailed a second time with the same result.

I then phoned and was given a vague story by the about a broken part. I requested that she ask a manager to give me a call. I am still waiting!

Why companies make claims like "a pet-friendly customer support agent will get working on your request" when in reality they don't don't bother to respond to CUSTOMER queries is beyond me.