No delivery of order & No refund

Order no: #6483 I placed the above order for 25 bags of cat litter on 24 November 2023 and made payment immediately to the value of R1,507.25 Delivery is promised 1-3 working days thereafter. On 1 December 2023, 5 working days later, I phoned them to enquire about my order, only to find out that they don’t have stock of the item I ordered. NOBODY BOTHERED TO NOTIFY ME OF THIS. “Sorry, sorry mam” They now promise to have stock in the following week, but we requested a refund instead. The lady promised to send me an email requesting my banking details to process the refund. “Sorry, sorry mam” NO EMAIL RECEIVED. On 4 December 2023, I phoned again. Spoke to Thabo. Explained the story again. He promised to send me an email. “Sorry, sorry mam” I received the email and rep**** with my banking details. On 6 December 2023, I phoned again. A lady answers, I requested to speak to Thabo. She will ask him to phone me back immediately because she can’t transfer the call. Half an hour later, I phone again. Thabo answers. “Sorry, sorry mam”. He got my message and forwarded my email, but can’t give me answers. I requested to speak to his manager. He can’t call the manager to the phone or transfer the call. He will ask his manager to phone me back. Still waiting. Their refund policy states: “All refunds are subject to inspection and are to be validated before the refund is processed, which can take up to 10 business days after the returned products were received by us” There is nothing to inspect, because I didn’t return anything, because I didn’t receive anything! Another policy: “Where the Company accepts your order, the Company will deliver the Goods to you as soon as reasonably possible, but within a period not exceeding 3 (three) working days of receipt of your payment (“Delivery Period”). The Company will notify you if it is unable to deliver the products and/or or services during the Delivery Period. In such event, and save as provided for herein, you may, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the products and/or services. If you elect to cancel your order, the Company will reimburse you for the purchase price paid by you in accordance with its Returns & Refund Policy.” It is now 10 working days later and no ordered delivered and no refund.