DONT WANT ACCEPT RESPONSIBILITY FOR PRODUCT

I purchased a 7kg dry dog adult food at Checkers in Plumstead, Western Cape. The entire bag was completey mouldy and had a foul smell. I returned the product to Checkers, and they gave me a refund.<br> <br> I lodged a complaint, via email on the Bob Martin website. I later called BOB MARTIN office in JHB, and they said they did not receive the email, after which I explained what happened. After providing all the details, ie. batch no, barcode and description, all Bob Martin said, it was their suppliers problem, not theirs, and they will investigate.<br> <br> I am surprised that the manufacturer of a product, can blatently blame a supplier for this problem, without a thorough investigation, and acknowledging that it may have been a production problem.<br> <br> I do believe that I support locally produced products, but if such kind of after-service is what one gets, then I don't think I ever purchase any of their products again.<br> <br>