Worst service at BMW CENTURION IN LENCHEN

BMW Centurion in LENCHEN has by far the worst service ever. I drove in and the person at the gate told to stop the car and I did. He doesn’t greet and requests to take my car keys without explaining anything. I then hand over the key- he just says drive to the parking- please bare in mind that first and foremost I don’t even know where the parking is so I just drive- while looking for the parking I hear someone whistling as though I’m about to drive into something or I’m doing something wrong. I stopped the car abruptly because of that individual. If that’s not enough my colleague asks the other lady if it’s possible to give us the documents required for us to sign and we already running late- the lady says no I need to be there and speak to the gentleman and fill in forms. Guess what the same paperwork she handed to me the guy just said I must sign and give my number. It’s really something she could have actually assisted with but her body language said she really doesn’t want to help. I work with customers everyday and when someone walks in the branch and says can you not help we go out of our way to see if it’s something we can do from our end before dismissing a client. Besides the BMW I have a Mercedes and when you walk in you are told what will be taking place from the security guard. BMW should learn a thing or two about walking in your clients shoes. When you tell me to park did you show me where the stupid parking is??? Instead you are busy whistling to your clients. I will never recommend BMW CENTURION LENCHEN to anyone!!!! I should have canceled that appointment and taken my car to Welkom or Bloemfontein. Mercedes makes sure u didn’t leave any valuables but not BMW- I forgot my valuables in that car. Nothing as annoying as people making you feel stupid because they assume that you should know what the process is!!!!!!! You need to learn a few things about customer journey!!!!!!