Worst Customer Service - BMW Sandton

Worst Customer Service - BMW Sandton

My experience today at BWM Sandton was the worst ever, the customer relations manager Pennekan Yolandi is very rude and arrogant. A customer relations manager who gives you problems instead of solutions, a customer relations manager who doesn't understand the term "CUSTOMER RELATIONS". I brought in my car for service on Monday the 15/11/2021 , the tyres of my car had to be repaired. My car has been at their dealership for 3 days and nothing has been done, no service and no tyres repaired. I am being told that there is no stock in SA for these type of tyres. ETA for the tyres is 5 days, then changed again to 21 days. My car is at their workshop with damaged tyres that needs to be replaced and a service that was not done 3 days later i am with no car, and i still need to wait 21 days again? How is it my fault that the whole of BMW SA doesn't have tyres that are needed inorder for my car to be repaired? how am i suppose to commute while they keep my vehicle in their workshop for the next 21 days. Since i took delivery of this vehicle i have been changing the brakes every 3 months why whereas this vehicle is a 2021 model? No solution whatsoever from the customer relations manager, the only thing she did was to keep us waiting in her office for more than an hour without no way forward! I am very frustrated with BMW Sandton, this is not how you treat your customers!