Worse Service at BMW SA in the After Sales and Technical Department - Case Number ***

Dear BMW South Africa,

When i bought a BMW, I had initially thought the customer service was good but to my surprise the service is so pathetic. My car has been with the Zambezi Montana BMW dealership and it has an engine problem. The dealership has advise BMW SA that the car needs a new engine replacement and the car is still under maintenance plan. BMW SA has told me that I am liable for the engine since I drove the car for 20km after the sign to stop came on. The story is not true since it was at night and i had no other alternatives. The place I was in was not safe and also there was no network. I was told that i must ask my insurance to replace the engine. What kind of a suggestion is this. I am very upset with the service of BMW SA and i will keep on spreading the this message until my car is fixed. There is no way i will held liable for the car when the car is still under maintenance plan and i am told that i drove 20km. I want them to prove to me why there was an oil indicator showing my oil is too low when the car was at BMW Pinetown Dealership in December 2019. BMW SA aftersales services is worse than any other OEM i know. They pride themselves with customer service but they do not even know what is customer service.