WORRIED BMW OWNER

ITS A CRAZY WORLD OUT THERE... SERVICE IS HARD TO COME BY. WENT TO CENTURION BMW WORKSHOP JUST FOR A QUOTE, THE LADY SAID NO THE SYSTEM IS OFFLINE SHE CANT HELP ME?? DIDNT EVEN MAKE AN EFFORT TO MAYBE ASK FOR MY EMAIL SO MAYBE THEY COULD SENT IT LATER??? THIS IS A HUGE COMPANY WITH PROBABLY THOUSANDS OF CUSTOMERS. MAYBE THATS THE PROBLEM, RIGHT? I JUST BOUGHT A 320I... IM A BIT WORRIED NOW TO BE HONEST... ANYWAY... THERE IS ALWAYS HOPE!