Warranty and Trade in issues

Hi there.

I need to raise a concern I have around my last experience with BMW. Let me give you some history. I have purchased a total of 5 BMWs over the last 7 years and not being cheap ones either. Ive had 3 x M135’s, 1 x M3 and now I have a F10 M5.

Firstly my plan expired on Monday (18 April 2018) but I called the dealership on the previous Friday(13 April 2018) asking for them to book my car in for its final service. JSN advised they can only see me on Wednesday but because I booked my car on Monday BMW should honor the service. Now I get told that they have to ask for approval? Why is it my fault that because the dealer could not see me on Monday I know might not have my cars final serviced?

Secondly I am looking to now trade my car in on potentially another M car and I get told from various dealerships that the cover they are getting Is around the R380 000 mark? Are you being serious? I paid over a R1m for the car 3 years ago and ive been a loyal customer and this is the cover I am getting? This is a total joke.

Can someone please call me to resolve this as I am looking at another M car.