VERY UNHAPPY BMW OWNER

Dear Hello Peter Team,

I am reaching out as an extremely dissatisfied BMW customer regarding the persistent issues I’ve experienced with my vehicle and the lack of resolution from BMW SA and Prima Panel Beaters Polokwane. Despite my repeated efforts to address these problems, the situation remains unresolved, leaving me both frustrated and deeply disappointed and without proper transportation.

I would appreciate your assistance in helping to hold BMW SA accountable and finding a swift resolution to this matter. Below, I have outlined the specifics of my experience for your reference. My BMW X3 M40i was in an accident last year August. My Insurance, Garrun, send my car to Prima Panel Beaters end of August 2024 in Polokwane as it is a BMW accredited panel beater. After waiting for approximately 2 months for them to repair my car when I got it back it was not 100% repaired. I took it back and indicated to them that the car is pulling to the left. The panel beaters said that they could not find the reason for the car pulling to the left. BMW Polokwane did check my car after Prima fixed it and signed off on their work. I took the car Back to BMW Polokwane and asked them to assist with finding the problem. They advised me that I must take my car back to Prima for a third time. After leaving my car at Prima they checked everything and said they can not find the fault. The car went back to BMW Polokwane and they redid the wheel alignment etc. When I took the car driving back home I realized the problem is still there. Out of frustration I phoned BMW West Rand and asked them to please book my car in and have give me their opinion. On the 6th of January I took my car to them. I had to rent a car to get home in Limpopo. They said they could not find the fault and then transferred the car to BMW Randburg Arc. After checking everything and finding the no reason for the fault they send the Car to BMW Randburg Workshop. I asked a family member to collect my car from them as I am in a different province and the problem is still there. The car is pulling to the left and the tyre is even worn out due to this. I was in communication with BMW SA after BMW Northcliff Arc advised me that this needs to be escalated. I even contacted a bmw finance lady at Polokwane to ask if there is any protection from BMW Select Finance for me as a customer with a car that is not fine. They said unfortunately not. Thank you in advance for your time and support. I look forward to your assistance in ensuring this matter is addressed appropriately.