Very Poor Service
I took my vehicle in for a service on the 31 Jan 18. When dropping off the vehicle, all electronics were functioning as normal. Upon collection on that day, the service consultant by the name Chantel advised me that the driver's door lock is no longer working which is an electronic issue that occurred while they were servicing the vehicle... therefore I will have to book in the car for another day to sort that out. I advised the service consultant that due to the nature of my job and the long distances that I need to travel, I cannot spend another day without a vehicle and requested a courtesy car but she refused to supply me with one and said she arrange to drop me within 15km radius. I left with the vehicle without the door lock functioning and booked in the vehicle for Monday 5 Feb 18, then brought it in on that day. Upon collection of the vehicle, I discovered that the same door is jammed and could not open from inside and outside. I made the service consultant (Chantel) aware of this issue and she advised that the issue occurred while they were fixing the door lock so she will have to book the vehicle in for repairs. I advised the service representative that I do not mind leaving the vehicle for repairs however I will need a lift to and back from work in Pretoria then she advised they can only drop me off but not pick me up as the distance is far and not within their “company policy”. She spoke to the manager who also refused to authorise a pick up from my work. I find this very frustrating and unprofessional service given that the damages were caused by the Auto Glen mechanics and yet the company refuses to assist me with a simple drop off and pick up. Moreover the expenses for the damages caused by their mechanics were expensed to my account. This is a very poor service from the company that claims that it is service driven. I have even reported this matter to BMW SA on ***and spoke to a consultant by the name of Mpho [Ref# ********** 690] who said would investigate and provide feedback but I haven’t heard a word from him. If this is the type of service that BMW provides to it’s customers, then I am more than happy to switch brands and spend my money where I am valued as a customer.