very bad service

\BMW on call\" <br> I called them first thing in the morning. They advised me that the maximum I had to wait was 45 minutes (as per their policy). 2 hours and a half later I am still waiting.<br> I called them 4 times and each time they say that they would call the technician and come back to you. Obviously they NEVER come back to you.<br> BMW - even being in Africa - is a German company so I would advise the Germans to try to have a decent standard, because the is VERY FAR to a decent standard!"