Unsatisfied BMW purchase

Hello Peter

I purchased a brand new M Sport 320i from a dealership in Cape Town. On delivery I noticed that the car had a rattle. Thinking that it was an item in the boot, I ignored the "rattle". However 2 days later I got in contact with BMW who sent out BMW on call, the mechanic confirmed the rattle, The next day I took the car into a dealership in Durban who put in "sticker tape" to remedy the "rattle". I have incurred huge expenses in communicating with the dealership, BMW South Africa and the sales person with regard to my purchase. Let alone the time spent to get them to act on my complaint.

Bmw SA says that it will repair a R640 000 brand new car as it has Motorplan. I have paid for the Motorplan BUT BMW behaves as if it is given for free. BMW SA wants to push blame onto the dealer and not assume responsibility for sending out a defective vehicle to a dealership.

BMW SA believes that the "rattle" does not mean the car is defective.