Unsatisfactory service

I am utterly disappointed of the service I just received from Jurie in BMW Sandnton this morning. I phoned in asking if they have 1series available as I am currently looking to trade my vehicle and his response was "WHAT IS A 1SERIES? and I said the model but I could sense that he wasn't willing to assist let alone make 'SALE'

Businesses loss profits because of consultants like him., if he isn't willing to assist clients, he might as well quit.

Regards, Nono