Unhappy customer

I am extremely frustrated and dissatisfied with the service i am currently receiving from BMW SA. On the 28th of July my car overheated, i then calked BMW on Call for assistance, then towed my car to your dealer in PE. At the dealership i enquired about a courtesy vehicle whilst my car is in for repairs, i was advised that there are none available. My car is 96kms out of motorplan, the staff at the dealer advised that they will do all in their power to assist me by asking as a gesture of good faith can BMW SA assist. On friday 21/07 i got a call with the diagnosis i was given an amount of R24k. I felt that this is unreasonable because the car is less than 100km out of motorplan. It was again escalated by Michelle at the dealer, a week later im given a 'we regret we cant assist '. Where is the good faith from a brand as big as BMW? I do understand thsy all businesses must make a profit, but i seriously doubt that i could not be assisted. Its just a matter of profit over customers. Basically a week was wasted with my car being parked at your dealership.

It is really unfortunate that someone at BMW SA cannot find R21k to assist one of their customers. All companies have a budget for this sort of thing, all companies have a budget for losses, but yours chooses profits over its customers. A car that has exceeded with only 96kms, surely someone could have authorised this in good faith. What's R21k for a corporate company, a premium brand nogal.

This was my first BMW, it's probably my last. If i didnt have an outstanding balance on this car I would sell it right now. I spoke to a lady at your customer service call centre with regards to a courtesy vehicle, she is still getting to regarding that. I mean really, this car was there for a major service less than 2 weeks before it overheated. Overheating did not happen as a result of my negligence. I am also getting the message that your cars pack up after 100 000kms, I'm still going to encounter endless problems. I am pleading for someone to overturn the decline decision to fix my car. Here is the case number for the complaint lodged this morning ***.

I am extremely unhappy.