********* Business - Bad Service - Leo Haese Hatfield

<p>Apart from being attacked (not really addressing the issues raised) after politely stating my case at BMW I had no proper feedback or resolution to my emails, it has been six (6) days after my email and no acceptable response from BMW to date.</p> <p> </p> <p>Added the mail chain below for everyone's convenience.</p> <p> </p> <p> </p> <p>Good day,</p> <p>I have not yet received an acceptable response to my previous mail.</p> <p>I purchased this vehicle on the condition that there will be no major loss on the trade, I clearly stated that I was not planning on keeping the vehicle for too long. I feel that I was rushed to sign the deal and that all the necessary and relevant information regarding the value of trade on the vehicle was not disclosed and R111 000 loss on a pre-owned vehicle a mere two weeks after purchase is completely and utterly unacceptable.</p> <p>The vehicle had to be sent back twice to fix paint. <br />The paint was damaged on the back with the removal of the badge, this was reported the same day I received the vehicle, it has been two weeks and to date NOTHING has been organized with me to resolve this issue.<br />Above everything else mentioned the car is now leaking oil as well.</p> <p>My previous car was settled completely, it is impossible to lose R100 000 on a pre-owned vehicle over such a short period of time and if so refer to the above mentioned statement.</p> <p>I am extremely dissatisfied by the way this deal has been done and the way this case has been handled (not handled to be clear)</p> <p>I don’t have the time to constantly express my frustrations and follow up with my service providers that’s not providing a service to me. <br />I do NOT want to keep this vehicle, buy the vehicle back, cancel the deal, do what needs to be done.</p> <p>Please advise…</p> <p>Thanks,</p> <p><br />From: Jaco Swanepoel ********** <br />Sent: Thursday, 25 May 2017 3:05 PM<br />To: Tilly van Greune ********** />Cc: Mauritz Luus ********** ********** />Subject: Re: 320i - JJS Swanepoel</p> <p>Hi Tilly,</p> <p>Thank you for the response.</p> <p>Just a basic report on what was done and what was found as sent below.</p> <p>Please make sure that the touch up is done properly as it looks like someone stole the badge off the back.</p> <p>Furthermore, please explain to me how the shortfall on my previous car is influencing the resale of my current car?</p> <p>Thank you,</p> <p><br />On Thu, 25 May 2017 at 14:53 Tilly van Greune ********** wrote:<br />Hi Jaco<br /> <br />Hoop dit gaan goed.<br /> <br />Jy het vir my ‘n lys van goed gegee wat nie reg was op die kar nie en ons het dit vir jou reg gemaak:<br /> <br />Rubber wat gekraak is by windskerm – dit is vervang deur motorplan<br />Regter agter deur sluit knoppie – dit is reg gemaak vir jou<br />Lings voor deur rubber by venster – dis is vervang deur motorplan<br />Verf werk op wheel arch en deur – dit is reg gemaak deur die paneel klopper<br />2 en 4de rat – Werks winkel het die kar gecheck en getoets en hulle het niks verkeerd gekry nie<br /> <br />So ek weet nie watse report jy nog soek nie? <br /> <br />Debadging – ons het dit vir jou gedoen, ons sal vir jou die merkies op touch met touch up paint.<br /> <br />As jy ook kan onthou het jy ‘n shortfall gehad op die 228 wat jy ingeruil het en ons het om die helfte gegaan om die motorplan vir jou te extend wat ook by getel was by die kar se prys.<br /> <br />Tilly<br /> <br />From: Jaco Swanepoel ********** <br />Sent: 25 May 2017 01:57 PM<br />To: Tilly van Greune<br />Cc: ********** />Subject: 320i - JJS Swanepoel<br /> <br />Good day Tilly,<br /> <br />Trust you are well. <br /> <br />As per our discussion we had last week after I received the car back from BMW, please advise on the following:<br /> <br />Firstly I didn't get a report on what was done to resolve the issues on the vehicle.<br /> <br />Secondly, I reported the car being scratched at the back where the de-badging was done, I haven't received any feedback on what will be done to fix it? <br /> <br />Also, I am very unhappy with the feedback provided last week with regards to the trading value of the vehicle.<br /> <br />I specifically said before I bought the car that I wasn't planning on keeping the car for a very long time so imagine my shock when I heard my shortfall will be R111 000 on the car if I want to trade with the explanation that more was paid for the car when the vehicle was initially traded in. <br /> <br />With this said and the way that the deal was done not disclosing the information negatively affecting the trade on the new vehicle I will neither direct new or do any business with BMW myself again.<br /> <br />Thank you, <br />-- <br />Regards, Jaco Swanepoel kliq (PTY) Ltd</p> <p>Disclaimer<br />The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.<br />-- <br />Regards, Jaco Swanepoel kliq (PTY) Ltd</p>