Unacceptable experience

Hi there

I'm writing to express my dissatisfaction with the car I love the most.

I drive a BMW 420i convertible (it's not my first BMW car) I love this car and I have been happy with its performance and the warnings since I bought it.

However, this past Saturday driving from Durban back to Johannesburg the car gave me issues - probably for the first time. Without any warning that the engine water was running low the car suddenly gave me the warning that my engine is overheating, and I should stop immediately. My major concerns with this are the following: • I did not get any warning that I should top up the engine water - Never have I ever had to do that before • BMW rad assistance was completely unhelpful as there were not answering my calls - I could be a network issue as I was stranded in the middle of N3, 200 kilometres away from Johannesburg. • I'm stranded and without a car to go to work but I'm paying for a car that’s supposed to be reliable - A car from the brand I love the most. • Failure for your roadside assistance to pick up my calls meant that I had to wait for 3 hours for someone to come all the way from Joburg to fetch me in the middle of nowhere.

I was disappointed by the car that’s meant to be reliable but even worse I was disappointed by your roadside assistance department not picking up my calls. I need BMW to resolve the issue with my car and to provide me with a car to use while waiting for mine to be fixed.