Turned something bad into something good

<p>On Sunday last week my car was loaded on to a flatbed and towed to Melrose Arch BMW. On Monday after running diagnotics I was informed it would take between 7 and 14 days to get the required part from germany because there was none in South Africa.<br />I requested a courtesy car but none were available but the service advisor said she would try for the second week but would keep in touch. By Friday I had not heard a single thing so I phoned to enquire about progress and the status of the courtesy car. I tried phoning 6 times and all 6 times was left holding on and eventually cut off. On the 7th call the receptionist ensure me that Melanie, my service advisor, would call me back urgently.<br />After waiting for over 90 minutes, I phoned again and was once again cut off. Call number 8, I insisted on speaking to the service manager or delare principal. I was put through to Emile. He told me that it was impossible to provide a courtesy car but would phone me within 5 minutes to give me an update.<br />5 minutes later, Emile called me back to tell me that the part had not even reached BMW Germany from the supplier and was still on backorder. He then suggested they remove a similar part from one of their new cars on the floor, fit it to my car the next day an that their new car would then wait the back order part.<br /><br />I want to say "MASSIVE KUDOS" to Emile for thinking out the box and providing simply brilliant service after the rest of his branch had seriously dropped the ball. Many many thanks not only for listening but for providing a solution that goes above and beyond.</p>