Trailer lights adapter that was not in car with delivary

<p>My wife bought a demo BMW 220d Active Touring from Club Motors over a year ago. We wanted to tow a trailer for the first time two weeks ago and found out that the trailer and cars cable plug were not the same. My wife took it to SMG Tgervalley to ask what the issue is. They then informed us that the car was supposed to have an adapter for SA to use when plugging in the trailer lights. I was told to contact Club Motors which I did just before they closed down. Based on what happened no wonder they closed down. They basically said to me they are not interested in my story after I treid about 10 phone calls to get hold of management with left messages. Some lady eventually contacted me to say not interested in replacing the adapter as it was too long ago. I then went and bough for one for R670 at SMG Tygervalley as I needed the adapter to tow a trailer. I then contacted BMW SA re this and said I was unhappy as no one mentioned the trailer adapter and if they did we would have seen that there was not one in the car. BMW came back to me today to say they cannot help me as this is sales issue (lovely to pass the buck to someone who is no longer around) and they can now do nothing. If Club motors was still open and the sales lady that sold the carto us was still there, I am sure there would have been a different outcome. If there was one in the car why would I go and buy another one, this is crazy. They are basically saying that the adapter was in the car and we have lost it and that is it. This is not what I expect from BWM as I have owned many of thiers cars and motorbikes and still do. This is shocking customer service and be warned with cars that are build overseas that come standard with tow bars. There is no checklist for additional items like tow bar adapters that we are given to make sure that all is there that should be. If so I would not be writing re this terrible experience. I am just very disspointed as I always said how good BMW customer service was and now this is not the case. The car cost us R419 000.00 which is not cheap with a such a small issue over an adapter that was not in the car. Why should I pay for one if it comes with the car. I would be willing to go for a polygraph to prove that the adpater was not in the car just to prove my point. Crazy, crazy. Hope this helps other people about to buy cars build overseas.</p>