The most disgusting and appalling service ever !!!!!!!

I took out Insurance from BMW in 2016 around March. From the beginning my policy was messed up by the agent who assisted me. This included providing me with insufficient information and messing up my debit order dates which led to my bank account being double debited quite a number of times.

At some point my policy had to be cancelled and re-instated because of these issues. I have recently had an accident and obviously i reported it to BMW - IUM. I needed a courtesy car, i was then told that my courtesy car option is standard Option B , which i had not even selected or agreed to. I was told then told that in order for them to give me a BMW car they would have to back-date all my payments and i would have to pay in that amount. I did that , i made the payment, they later then told me that no , there aren't any cars available in Johannesburg, Polokwane , cape town or anywhere that we can get for you.

They said that they can only get me a car on the 27th of December. In total i was without a car for more than 6 days. With the consultant who ended up being rude and telling me that i must just take what i am being offered because there is nothing that she can do for me. I was even given an option to go and rent a car out myself and that they would re-reimburse me. Why would i spend money hiring a car when there is a service that i have been paying for ?

I am so disgusted by all this , i even have a good mind to just sell this car after repairs and not have anything with BMW. I really expected more from such a reputable brand as this one. I pay a lot of money for my car and for this stupid insurance and i get treated like a piece or ******* , talking to me like as if i am stupid and illiterate.