Terrible service from BMW South Africa

<p>I have owned multiple premium BMW vehicles and this was the first time that I experienced such pathetic customer service. I spoke to Dumiso who was arrogant and extremely unhelpful.</p> <p>Two years ago a dealership put a note on their system saying that I was late on my service but did not inform me or discuss this with me. I am now in the process of selling my car and funny enough considering another BMW, when I’m informed of this note. I call BMW SA to complain about this and find out how the matter can be resolved and the agent says "there is nothing that can be done, it is what it is" I then try to understand how this can be the position of BMW when I am trying to fix the problem, surely I cannot drive the vehicle until it breaks down only to be told that there was a note on the system so the motor plan is invalid. I then request to speak to a Manager and the agent virtually refuses to put me through saying "I will be told the same thing" I thereafter persist to get a manager and he keeps me hold for close to 15 minutes.</p> <p>This is NOT the standard I expect from BMW further I have owned three Sports Vehicles with them that also cost a lot of money.</p> <p>Well done BMW, you have now lost a loyal customer who has always purchased high end vehicles from you and furthermore, I will be engaging with the National Consumer Commission about this situation.</p> <p>It is UNACCEPTABLE to take such an arrogant view when a customer is trying to resolve a problem that they were not made aware of from the start!</p>