Terrible Service

I have gone through to your branch in Nelspruit and have to say that I have received the most unfriendly service. The service provided is not one of the standard I would expect form BMW, I have a BMW 135 I which has gone into the dealer for an assessment which I paid R1600 for the assessment to be completed. On assessing my vehicle I was informed that the belt, hooter amongst other things within the vehicle was damaged and was causing the noise I was hearing, I was quoted Approx R 14 000 to have this fixed which I agreed and paid for this.

On taking my vehicle at the agreed date which was Thursday 24 October, I was informed only at 5pm that I was not able to take my vehicle out of the garage as they have found another error with the air conditioning unit and that this would cost me a further R24 000. As I live approx 100km from the dealer I had waited around all day for my vehicle to be completed, to only be informed so late in the afternoon that I would not be able to take my car. I ask for a courtesy vehicle to only be told that I cannot get one as cars are only given to breakdowns which I find ridiculous because I am left stranded with no consideration to me as a customer.

I had to get someone to pick me up and make my way back the following day to pick up my vehicle. All this back and forth has been an additional cost to me to only find out that there was no problem with my belts but rather that it was the air-conditioning unit that was the issue. Why are customers requested to pay money for an assessment when this is not completed thoroughly and its almost a guessing game to get things completed

Is this the way that BMW choses to manage customers when their vehicles are out of motor plans? This is unacceptable service and I would urge that you intervene