Terrible service

<p>BMW used to be brand that could be re**** on for decent customer service, recently that has very much not been the case.</p> <p>the latest example of the ones stacking up is the fact I require a simple letter stating I have no outstanding balance or payments with their financial services.</p> <p>They refuse and simply state I need to use an audit letter provided.</p> <p>I feel a Land rover coming on. I shall be telling my friends</p>