Terrible service!

I have two complaints to make about BMW South Africa.<br> <br> 1) In January I sent BMW Pretoria an online query about getting a quotation for a new key and biscuit wheel for my 1 series. It is now April and I have not heard a single word from them. Seems like they clearly do not want my money. <br> <br> 2) Second complaint is a more recent one. My family and I traveled to Durban on holiday from the 4th of April until the 11th of April 2015 all the way from Botswana. On Tuesday, 7th of April our BMW (5 series) encountered a problem that read 'dynamic drive failure.' We contacted BMW near Umhlanga where we were told we can only bring in the vehicle on the 14th of April as they were fully booked. I am quite disappointed that BMW do not have an emergency service that caters for tourists such as my family and me who were in a panic because we would have to be driving this car 1100km back to Botswana on the Saturday! Your service advisers did not even have the decency to explain what the problem was. Since BMW was useless in helping us we contacted someone who works for a car company (not BMW) who very kindly took our car in to their workshop to assist in sorting out the problem! Shame on you BMW SA!