Terrible Customer Service - Alberante Repair Centr

This is a summary of my actual complaint, as HelloPeter has character limitation:<br> <br> Some of the excuses made were:<br> o The claims made by my insurer of not having received the request for additional repair work was nonsense.<br> o Alberante had received my vehicle on 30 September, but only received confirmation to proceed with the work to be done on 5 September.<br> o When stripping the vehicle other additional damages were found on the rear fender.<br> <br> Some of the questions I would like to ask Alberante are:<br> o You know you have a vehicle in for repairs, why do you wait 5 days for feedback from an insurer, should you not be following up on a daily basis to try and get the claim approved? Despite this statement from Alberante, my insurer states the authorization for the initial damages of R 17,559.60 (As at 7 October 2015) was sent to both myself and Alberante on 22 September 2015.<br> o Why I was not kept up to date of the additional damages found on the vehicle when it was stripped?<br> o Why did my vehicle sit on the quality inspection bay for 5 days, before Alberante picked up the wheel alignment issue?<br> o Why was I not informed on Monday, 19 October 2015, that I would not be getting my vehicle?