Terrible customer experience

<p>Driving my 2 year old 118I purchased at smg in cape town over sir Lowry pass with my sunroof closed I heard a loud bang. The pressure build up in the car (with my Windows closed) caused the sunroof to shatter and poo upwards. I immediately took the car to smg. Raised the query with bmw sa ref ********** 711. The quote to have the sunroof glass replaced is R11 800. Now we all associate the phrase German engineering a byword food quality, yet the pressure shatters my sunroof and bmw sa communicates that their technical specialist had a look at the car and reported that a stone chip caused the weakened tempered glass to burst up and shatter. </p> <p>How does he conclude that when, smg confirms he only saw pictures with the glass already shattered? No sign of any stone chip on any glass or body Parr of the car. </p> <p>Amazing how a billion rand company can communicate to me it was inspected at the dealer when the dealer says otherwise. </p> <p>Now I have to pay 4500 excess on my insurance for a clearly faulty and inferior part. </p> <p>The service consultant Dudu explained that they understand what their parts can overcome and stress it can handle. She was also not a very good listener, or sympathetic. </p> <p>Before this happened no sign of.Any chip even the smg agrees with the pictures with the glass all pointing upwards. </p> <p>As a first time bmw owner I am shocked at the way in have been treated. I understand policy but.listen to the customer.</p> <p>Why do I to cover the repairs through insurance with an inferior part installed on my car bmw ?</p>