1 reviews | Active since Apr 2016
Sold vehicle without logbook, no effort to rectify.
<p>Towards the end of March 2016, after many months of searching I purchased a toyota hilux from BMW SMG SOUTH COAST. I took delivery, dealer told me log book and spare key will be sent through within the next week. A week later the manager called and said there was an issue with previous owners estate and He did not want to handover the logbook and my finance was cancelled and I had to return the vehicle. He suggested I choose another vehicle from his fleet which did not help in any way as I could not find a vehicle like the one I purchased at the same price. This is not the kind of professionalism I expect from a dealership like BMW SMG.</p> <p> </p> <p>After returning the vehicle the manager Dave Harris had assured me he would find me a vehicle of the same spec and price which up to now he hasn't. He said to me" atleast I got to drive the vehicle for a month for free" since they refunded me fully. I should also add that the vehicle was sold to me without the 90000km service done and with tryes that would fail a COR test. Uptil now he has made no effort to do anything about the inconvenience caused. </p> <p> </p>
