Shocking service never again.

Never again will I ever use the sandton BMW. It is beyond shocking and the service is ridiculous. I cannot believe that in this economy a brand like this can still provide this type of service to the brand clientele.

My car had been there for almost 2 WEEKS. My husband dropped the car off last week Tuesday for an error my X5 wa showing about the fuel pump being weak. Basically- it took them untill Friday to realize that they need to order something new. We asked for the car back and took it back on Monday. Every time we call- no one knows anything. It's always the same thing- it will be ready tomorrow. Well guess what- tomorrow is Friday and again the whole week and I still don't have my car.

I called as well last week and asked them to call me and keep me posted on what's happening with my car. I am the owner- the sole owner - I pay for he car- the car belongs to me and only me- and they do not call me or keep me posted. They call my husband after I had asked them to liaise with me. The chea****!. I have been such thing at home for almost 2 weeks without a car and without an update.

Also- the cap at the back of my car went missing after they cleaned it- no one knows a thing?

Lastly- my husband mentioned they driving my car around quite a lot to see if the error comes back- my car went in there with a full tank. It's now empty. Please explain this? You drive my car for the 2 weeks and I have to fill the tank? How does this work?

I expect bmw to let me know if this is the new way to handle your bmw clients. One thing I can tell you is that never again will I use this sandton branch and If the service doesn't change- both my husband and I will Change our brands as well. What nonsense.