Service so bad I'm selling my car

I apologize for the long post, but after today I am completely fed up with BMW SMG in century city, cape town. I took my car in to be checked on the 21st of December 2017, ONE MONTH LATER and I've still not gotten my car back, even with telling them exactly what the issue was when I dropped the car off, only 2 and a half weeks later and a bunch of arguing they decided to eventually fix exactly what i told them was the issue in the first place.

This morning I received a call from my service advisor saying I can collect my car. Happy to get my car back knowing I will no longer have to pay uber in order to make my way to work and to get around any longer as the bmw is my daily and only car. I take off work early to get there before they close and what do you believe, I'm told my car is not ready!

The lack of communication has been the most annoying part of all. I found myself constantly having to call in for updates, days would go by without any feedback if I didn't. This being the second time I've taken my car in to bmw smg and being assigned to the same female service advisor who did no better the first time I dealt with her, but i let it slide the first time. After wasting my time again today, i couldn't avoid sharing my experiences any longer.

I had to do her job for her by making numerous calls to the motor warranty in order for the quote on the parts to be approved. 4 days had passed since the assessor came out to view the vehicle at bmw. The excuse when I called 4 days later was that she could not get through to the motor warranty claims department via telephone. I told her I would try and got through in less than 5 minutes and was able to get the ball rolling. Ridiculous.

So many people have warned me against using SMG, I thought I'd give them a second chance. Biggest mistake ever.

I'm honestly disgusted by the service and am selling my car as soon as I get it back so that I never have to set foot in that dealership ever again or deal with that particular service advisor ever again.