DP
Delayne P

1 reviews | Active since Feb 2015

17 Feb 2015, 19:11

Service issues

My report has reference to the putrid and extremely disappointing service experienced with BMW SA as well as BMW Clear water. I have been inconvenienced for 5 years now and since the car is now out of warranty I have to deal with this rotten service deliverance. Since Feb 2010 to date (when the car was just 6 months old) I have had endless problems with regards to the oil leaks. It has been booked in and out of BMW since then. To date my warranty has been exhausted and after having a meeting with Jacobus the customer manager who claimed to take full responsibility for the problem and resolving the issues and paying the full costs with regards to the Oil problem in January has now claimed that BMW will no longer pay for the repairs although my car was supposedly fixed. Just after 500km the same problem occurred and the car had to be booked in ONCE AGAIN. Communication was not received to advise that BMW will no longer accept responsibility for any costs relating to the same issues.I am highly disappointed as my assumption is the BMW only temporary fixed the problem time after time in order for the warranty to expire and causing major inconvenience as they are not prepared a car.<br>

0
Replies (0)