Serious attitude, no CRM

I visited the branch on the 05/02/16 to arrange a courtesy car. Then I decided to visit the accessories shop as he new BMW owner. We thought they would be on display like the Sandton outlet, but we were given two thick brochures by Miss Michelle/Miguel to page through. When we asked her if stock was available in-house, she responded positively and stated that we were not supposed to enter into their warehouse. We did not want to gain entrance but at least an indication of what was available before we could page through the books. Surely she would have known what was at that point in time. It was such an unbecoming behaviour as I could not explain her attitude towards us. I suggest she attends CRM for ease of dealing with clients.