**** on motorplan

I got ****med by BMW Leo Hease motor dealership. I bought my car in 2017, 320d GT and it was registered as a 2017 model. On Monday I got an email from BMW South Africa informing that my motor plan has expired. I called customer care to enquire as to how does my motor plan expire because the car is not at 100000km or the 5 years as per their information. Only to be told that the car was since registered on 15 December 2016. I have sent an email and resent the email a day after and still no feedback or communication from them. I Got ****med.