Sandton Auto, BMW South Africa as a franchise

I have been an avid BMW supporter all my life. My father only drove BMW all his life, 7 vehicles throughout his entire career.

I have unfortunately had the displeasure of dealing with BMW Sandton Auto

I received a drive train error 09/03/2019. Car is very slugging and under powered. I mistakingly book the vehicle into Sandton Auto as I work nearby. Cannot book for Monday as they are apparently busy. Book for Tuesday, bring the vehicle in 7:32 AM sharp on Tuesday.

Vehicle only gets looked at at 1/2 oclock the following day being Wednesday the 13th. Request a courtesy vehicle as now it is clear there is an issue, and BMW auto have very little care to give.

"How can we help you sir is not the mantra here, help yourself or go without"

We dont have a courtesy car, lets do a rental. Still have not received a Rental and its the 15th of March - I must give my full card details over the phone including card no, expiery and the CVV number against all security rules given by banks and CPA.

Car still not finalised as BMW Sa would rather attempt to save money on a part and labour than replace a clearly faulty turbo charger.

Once again the need or good well of a loyal customer is irrelevant, not that I bought your vehicle in loyalty, hoped for good after market service

Disappointed on all fronts. And not that BMW care but seriously considering moving my business elsewhere