Sales Process with no response

Based on a marketing campaign, I expressed my interest for changing my BMW to the email address mentioned in the mail. I received a email indicating Pele would handle my requirements. Upon waiting unsuccessfully for Pele to contact, I emailed back to Auto Atlantic requesting some one to contact. Jena, another sales representative contacted and took my requirements. Subsequently Pele contacted and apologized for dropping the ball and requested my current vehicle for valuation. As he was not in office, Jena again stepped in and completed the valuation. I received no contact subsequent to the valuation inspite of 9 emails. Jena finally again rep**** apologizing on behalf of Pele indicating she would ensure Pele contacts myself. After a month and 9 reminders, I had no calls or quotes from the sales team. May be it is the high sales performance in 2015, that BMW sales team seems not interested in customers. However then do not see the value of sending marketing campaigns that is not supported by a decent sales process. <br> <br> What suprise me is BMW is a company from my experience so far valued customer service - Service team excellent, Feedback process excellent but when it comes to sales ..