RUDE SERVICE FROM AUTO UMHLANGA

We have a complaint against BMW auto umhlanga - the car that we bought from them has faults, we reported the faults within 3 weeks of purchase, (this was December 2014) we didn't think that it would be a problem since the car is still under motor plan. until now no feedback received. we spoke to BMW south africa, they referred us back to the dealership, we spoke to the dealer principal (Kuben) on 13 feb 2015 but until now no feedback from him. their staff are very rude and we are not getting anywhere.<br> <br> o The used car manager spoke rudely to my husband, we reported it to the dealer principal and he didn't even apologized to us. he said he was rude because we accused him of things (WTH??). WHAT A LAME EXCUSE.<br> o We have sent more than 20 emails to them, still no resolution.<br> o We called them so many times over the last 3 months, they always say \someone will call you back". NOBODY CALLS BACK.<br> o My last call to them was yesterday"