****** and horrible service

Good Day,

I just wanted to express my total disgust at the level of service provided by your team at Auto Bavaria Midrand (Waterfall).

Our R56 mini was bought new from you guys in 2010 and we enjoyed lots of awesome journeys across the SADC ever since.

The car has been to you guys for a service and this has been our experience: Oil leakage service - car had to be returned a few times, and the same oil issue came up in our last service and we had to pay for the same things again. The lie from you guys is that the oil leak could have come from somewhere else last time hence your expectation for us to pay again Windscreen replacement - car had to be brought back a few times as the installation was poor and allowing air and water into the car Engine coolant service - your team broke other things that had nothing to do with this service, and without telling us or getting any kind of authorisation they went ahead to fix and their excuse is that it was covered under BMW warranty/recall hence they fixed it without our permission When we drove car out of your dealership, we realised that the hatch back switch to lock boot was damaged with the car unlocking itself randomly. I raised this with your team and they all acted like I was crazy and on the wrong, that I damaged the switch myself. They quoted me R1800 to fix it (excluded the inspection and labour costs which still needed to be added). I rejected the offer and have now fixed the issue on my own for R80 compared to the **************** from you guys

Overall the service has been a complete disappointment and literally if feels like I’ve been dealing with ****s than a professional company.

By the way, I informed your team that I will be going public with the service experience and your team was all smiles…so expect this to also appear on social media.

The worst agent ever: Dewald Van Der Westhuizen. Such a person must be fired, does not deserve any job dealing with customer complaints or service in general. This useless guy just went quiet when they realised they damaged our car until we phoned (a few days later) to understand what the heck was going on.

Worst manager ever: Whoever this Dewald guy reports to. She is the worst and ****** woman I’ve ever come across. She was more worried about how I looked or that I had earphones on than dealing with a customer issue. I don’t get why you guys still hire such ****** people in a democratic environment. I never got any form of customer service from her expect for her to align with Dewald and the so-called foreman. The foreman quoted me R1800 to fix the switch issue without even having looked at it.

Regards, Sfiso