QUALITY & SERVICE SHOCKING

BMW South Africa this is not the first time we have contacted you. you sent us to do an investigative test which was done in claremont and it came back inconclusive. our screen popped from within and the way it popped was not by anything knocking it. my usb was faulty since we purchased the car in 2014. and should be on your reports. never mind that we were ****med by the person who sold us the car (will not mention names here). we have now after 12 years found the fault ourselves and believe it to be the design of the car or the guttering system. don’t know how your guys could figure that out: we have videos and photos. all we want is the screen replaced and electronics sorted as there is obviously damage from the water. we have never had wet seats, carpets, anywhere yet is always had a smell. bmw kept saying my car was fine from day one. the water comes down the back left wall of the car and fills the battery area (talk about dangerous). yes we have had disputes at bmw claremont (in fact screaming matches with your parts manager) as he sat in his office pretending he wasn’t there. then proceeded to blame us for damaging the screen as the report was inconclusive. we have all footage all this. you don’t respond to us when mailing you either. totally unacceptable!