Premium brand with budget service and does not care about the customer

Highly unprofessional when approached to solve a problem with Connected Drive services subscription that has expired. Website has been under construction for 2 weeks. Contacted via telephone and passed to a call centre external to SA. Agent was more interested if following his script and telling me what super content they were preparing for me than resolving the problem. Logged a complaint and still not contacted after a week. Contact customer services in SA and get told they can’t help me. Ask to speak to senior management and agent transfers me to an agent outside of SA again. Make the same request to speak to management and am “transferred” to someone yet line says no answer and cuts the call. Premium brand with bargain ba*****t service.