Poor servicing and responce to tow in vehicles

Had a break down in Witbank, my car was towed to BMW Broaadway motors on 15 June 2015, my car was attended the following week on the 22nd of June 2015 and i was told that the problem with the was the battery and the battery had to be replaced, they told me if i don't come pick up my car on Tuesday i will have to pay for storage for the days it will be in, I later requested that my rear and front breaks pads and disk be changed, all these were done nd paid a total of R11400 cash after all the service done i requested a friend to pick up the car as I work far from Witbank, the car was not washed and was as dirty as it was towed in. I was told the car was not washed due to water issues in the garage. my car stayed in this dealer from 16th June 2015 to 26th June 2015 and could not washed