Poor service left me felt marginalized

my car booking was made on the 26/03/15 and was told that i can only bring in my car on 31/03/15. I was asked if anything need to be fixed on the car and my answer to that was no, in between the days i made the booking and the day i had to bring in my car, i realized that there is an issue with the timing of the car. On arrival on the 31st, when i presented the additional work to Andre,i was told(in a harsh way) that because i only told the on the 31st about the extra work i would not get my car on the same day. Without any analysis of the work to done i was told that my car wont be ready by the end of the day which i felt was very premature. and when i tried to argue as to why such a premature decision i was dismissed without any further explanation. I was made to feel like i was being done a favour for bringing my car to Leo hasse. Later on the day(14h20) i received an unfriendly phone call from Shannin instructing me that she is sending a driver to pick me up, i told her that i knock off at 16h00 and the driver should come at 16h00, again without understanding my situation i was told that the driver wont come at 16h00, i was therefore left to make my own plans.pathetic servic