POOR SERVICE FROM BMW SA

On Tuesday 2015-10-06 I was driving from Randburg to Pretoria on the highway when we suddenly heard a very load noise, an explosion.On closer inspection we noticed that the sunroof exploded.....It was closed during the incident. You can clearly see that it has a bubble shape, it build up pressure.<br> I took the vehicle to BMW Northcliff and they took pictures and forwarded it to BMW SA who just made a decision based on pictures they saw, that it's not a factory fault...<br> My wife called BMW SA on 2015-10-07 and spoke to a consultant, Tamoso, who promised to come back to her and did not up to now. I don't think that is very professional.<br> I must bring under your attention that we took delivery of 3 new vehicles from BMW and referred so many people to BMW because we simply love BMW and thought that your services are excellent!<br> When we took delivery of this vehicle, brand new the right rear window had a hairline crack and it was a factory fault. We now believe that perhaps this car was a factory reject vehicle.<br> What if we were with our kids. The emotional impact since we were terrified at this experience. We are now considering buying another brand of cars since it see.