POOR SERVICE DELIVERY, EXPOSURE TO DANGER & A **** (CASE # ‪***‬)

BMW Nelspruit is not to be trusted at all and so is BMW South Africa.

I am writing to notify you of the problems I am experiencing with my (BMW Z4 ROADSTER, & VIN: WBABT3201OL524128 REG: JKJ 732 MP) after I send the car to Nelspruit eastview BMW dealer in Mpumalanga on the 30 of November 2022 for service and repairs to the passenger door that was having an electrical problem.

After collecting the vehicle I drove it home only to find out that the roof wouldn't open, the central locking system wasn't responding, the boot wouldn't open and it had an oil leak. I Called the dealer the following morning and I was instructed to bring the car back to Eastview BMW.

The vehicle has been at the dealer ever since and every time I go there it's exactly at the same spot it's been parking. I have made numerous attempts to get an update and get this issue fixed but the manager tells me the same story over and over again.

On the 4th of July 2023 called BMW south Africa to complain about this expressed how this substantially impares the value of my vehicle creates a serious safety hazard to Pansy Mncube an urgent at BMW south africa who instructed me to write an email to them and attach all relevant documents as proof of ownership and the invoice for the service that cost me R18 178.08.

On the 21st of September 2023 BMW Nelspruit service manager Peter Pietersen responded with an email denying responsibility of the damages to the car which at this point does not drive or even start anymore, i drove the vehicle to Nelspruit now we have to tow it back.

I HAVE PROOF & I AM WILLING TO SHARE THIS (RECORDED CONVERSATIONS, INVOICES, PICTURES & EMAILS)

You can contact me on ‪***‬ or 0‪***72‬ OR ***

Frik H Joubert & Farayi Runovuya