Poor Service Delivery and Lack of Support from BMW GROUP

Poor Service delivery from BMW Shelly Beach and support from BMW South Africa I eventually was able to receive a case number to escalate my complaint to the CEO (Joint CIC Case: ***) regarding poor service delivery, unprofessional conduct and over-pricing / charging for services at Shelly Beach BMW. The incident occurred on 26 December 2023 when I struck a pothole and sustained two flat tyres. It took 3 days to replace the tyres, with no offer to assist with a courtesy vehicle (I requested, none was available) while I was on holiday. Incident reported to BMW South Africa on 28 December 2023. I have not received any feedback on my complaint even after re-submitting and following up on email. #BMW #BMWShellyBeach