Poor Service Delivery

To Whom It May Concern,

I have purchased a Mini Cooper 4 door late last year in October from your Century City branch, the vehicle wasn't delivered on the day that I was told it would be delivered but two days later.

There was a few issues on the car being second hand that needed to be addressed prior to delivering the car such as the respraying of the bonnet, vender, the mags need fixing and the bumper, however this was just a few things that we saw when the vehicle was brought to us to view.

After the vehicle was delivered there was a few additional issues that needed to be addressed and the bumper wasn't fixed and the Velcro for the front driver seat that holds the mat in place was missing even thought I was promised this will be provided it wasn't.

I arranged with the consultant via email stating all the things that need to be repaired when the car to be collect for the repairs. I waited since last year with a lot of excuses for my car to be collected and the issues be addressed. However my husband ended up delivering the car to Century City in order to get this done. I have also ordered and paid for new car mats to be put in the car.

I waited two weeks and one day for my car to be returned to me with only a few repairs done and no new car mats in site.

The consultant that sold the car to me could not care, did not really make an effort corresponding to my emails.

I would like my issues to be addressed and at a BMW closer to where I stay (Gordons Bay) as I cannot drive all the way there for issues that should have been addressed already.

I have several photos however they won't all go through on this system.